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We want you to be 100%
satisfied with your purchase.
No hassle return policy -
no return authorization needed (RMA)
Luna Luz Clothes takes great pride in providing
our customers with the finest clothing and
our
exchange
policy
with any exclusions listed below with an Asterisk
*
is
that
we
will gladly accept exchanges
of your clothing to ensure proper fit or, you may receive a refund if
eligible or store credit*, less
our shipping and handling costs, if you decide the style is simply not
right for you. If you have any questions
about any of our lines before
ordering
or
if
you
have
any
questions
about
our
exchange
policy, please feel free to contact us at
Customer Service.
Please visit our
Size Chart pages for helpful information that will help with proper style, color and fit.
All merchandise to be exchanged
with any exclusions listed below with an Asterisk
* must be sent and paid for by the customer and received by
Luna Luz Clothes no later than 30 days from the shipping date.
Any items returned from 31 to 60 days will receive
Luna Luz Clothes (dba Great Expectation) store credit only, which may be used at
anytime. Please let us know the reason for the exchange and include
a copy of your invoice for proper credit. We recommend insured mail or courier service to ensure
delivery.
In compliance with hygiene laws, all items must be returned to us in
new condition, unworn nor washed with all tags and stickers attached in
its original packaging. Items not returned in this condition will NOT be accepted and will simply be resent to the customer
with shipping charges applied using the original form of payment. Additional shipping rates will be charged at the
time exchanges are shipped back to the customer. Shipping fees are not refundable.
Please note that we do not refund shipping charges for the initial shipment of your
order or the return
postage in the case of any exchange. If you have received free shipping on your order, our cost
of shipping and handling your purchase will be assessed if any items are returned for a refund
or exchange.
*If an item is prepackaged, please be careful
when opening. If the packaging is ripped, torn or missing components, it
cannot be resold and we cannot accept the item for return.
*Please
note:
Our
exchange
policy
does
not
apply
to final clearance items, hosiery and
special orders are final sales and are not returnable/exchangeable.
*Luna Luz
Return Policy: We want you to be
happy with your Luna Luz purchase. We are able to make one exchange for
size or colour preference but, because each piece is special order and
custom dyed per order, you will receive an in store credit only* (good
forever) for Luna Luz returns. We cannot reimburse your credit card for
Luna Luz returns. All Luna Luz
Ombre garments are special order. Because each item is specially
dyed for you, we are unable to accept returns or exchanges on these
items. Once a Luna Luz order is placed with the manufacturer, it
cannot be cancelled.
*Due
to
the
adhesive
nature
of
NuBra
products
we
cannot
accept
returns
or
exchanges
on
these
products. Please
choose your size carefully.
Important information on
exchanges/returns:
While trying on your purchase do not wear deodorant, perfume, or heavy
body lotion that may stain items and may make it non-returnable.
All tags must be intact and items packaged to protect their shape to
insure proper credit. Due to the delicate nature of molded bra cups,
please return these items in our original box or a protective box to
insure credit.
Items containing a crotch should be tried on over your own underwear.
If we receive an item for an exchange or return that we do not feel meet
our hygiene and health criteria, we reserve the right to refuse these
items.
We are not responsible for manufacturing defects or damage caused by customer error. Our full liability is limited to exchanging the item if the
manufacturer says the item is defective.
All items are
inspected by a senior staff member prior to shipping. If we inadvertently send an incorrect item or a
mislabeled item, we will cover
the cost of shipping the correct item and retrieval of item sent in
error via USPS or UPS.
If
a package shipped is refused by a customer and it returns to us, we will
treat it as frivolous order. Customer will receive an in store credit (to
be used at any time) for the
purchase price, minus 20% restocking fee and the shipping and handling
fee.
If a package comes back to us as
unclaimed by a customer, the customer will receive an in store credit
(to be used at any time) for the
purchase price, minus 10% restocking fee and the shipping and handling
fee.
Customs Fees (if applicable)
Please be aware orders shipped outside the
United States may be subject to customs import duties and or taxes based
on the destination country. Our customers are solely responsible
for any payment of import duty fees and or taxes being levied by your
local customs authorities in your country. Luna Luz Clothes has no knowledge or
control of any customs charges as they may be levied by some countries.
If you have any further questions on duties or taxes payable or
refundable, please contact your local customs authority.
If you have any questions
about any of our lines before ordering or if you have any questions
about our exchange policy, please feel free to contact us at
Customer Service. Please visit our
Size Chart and our
Hints
pages for helpful information that will help with proper style, color and
fit.
Returns:
Luna Luz
Clothes dba Great Expectation Attn:
Return Department
1140 Main Street
Branford,
CT 06405 |
