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The ease of shopping at Luna Luz Clothes
Click on any designer's
logo to view their collections on the
Collections
page. If you are buying a gift for someone or need sizing information,
please go to our
Gift Buying page and our
Size
Chart page.
To access any fashion
within a collection, simply click on the image. A page will
appear showing details and ordering information. To view detail of the
item, click
on the picture within this page.
Use the dropdown menus
to make your quantity, size and color selections, just point and click. Our shopping cart defaults
to ONE item selected. If you wish to purchase more, you MUST change the
quantity for each item that you wish to purchase and then click
"Add to Cart".
You may access your
shopping cart at any time to view your selections by simply clicking on
"View Cart"" at the top of the page.
Each item you purchase
will bring you to your shopping cart page. If you would like to continue
shopping, simply click on the "Continue Shopping" logo.
Please check your order carefully by checking sizes, colors, quantities,
etc. Once
you have finished making all of your selections, click on "Order
Checkout".
We generally ship USPS or
UPS depending on delivery time. When you are checking out, you have the option which
service you prefer - USPS Ground, USPS Express, UPS Ground, Second Day Air, 3 Day Select, Overnight,
etc. Once your order is shipped, you will be sent an email
confirmation. If we shipped via UPS, your email will contain a tracking
number you may use to track your order. You can then track your order by
going to
UPS
tracking site.
In
case
your
item
is
out
of
stock
and
needs
to
be
ordered,
we
will
notify
you
of
approximate
ship
date. In
the
event
you
do
not
wish
to
wait,
you
are
required
to
respond
via
email
within
48
hours
to
cancel. If
we
do
not
hear
from
you,
we
will
consider
your
order
valid
and
place
the
order
with
the
manufacturer.
FREE SHIPPING
for all orders within the Continental United States. Free
shipping applies to ground services only and Luna Luz Clothes will
opt for USPS
Postal Mail services or UPS Ground depending on delivery time.
You may request faster service - you will have that option during checkout
and we will adjust the shipping charges accordingly. If an item is
returned, a shipping fee may be imposed on the original shipment if you have
received free shipping.
DISCRETE
SHIPPING - All items are shipped discreetly with only Great
Expectation as the return address. We use either plain brown or
white (200 lb. crush test) boxes or padded envelopes for delivery.
Lingerie sets or nightwear will be packaged in a white gift box ready to
wrap yourself or you may take advantage of our
gift wrapping service.
For International shipped orders, upon
checkout you may choose Priority Mail International, which is delivered in
approximately 6 to 10 days or Express Mail International, which generally takes 3 to 5 days.
Customs Fees (if applicable)
Please be aware orders shipped outside the
United States may be subject to customs import duties and or taxes based on
the destination country. Our customers are solely responsible for any
payment of import duty fees and or taxes being levied by your local customs
authorities in your country. LunaLuz.net has no knowledge or control
of any customs charges as they may be levied by some countries. If you have
any further questions on duties or taxes payable or refundable, please
contact your local customs authority.
Fill out your credit
card, billing and shipping information carefully. All fields in bold are
required. Errors may cause delay in processing your order. Please
be certain to enter your email address correctly so that you will receive
confirmation of your order.
We will send you an
email confirmation of your order within 24 hours. If not, it may
mean we did not receive your order.
Most likely an incorrect email address has been submitted.
effortless checkout
We offer several
methods to make your shopping experience safe and easy.
Online ordering
through the use of our encrypted secure servers. We offer credit card
transactions for Visa, MasterCard, Discover and American Express. Your
credit card is normally charged the day we ship for in stock items and your statement will show a
charge from Great Expectation. For special orders,
half will be charged at time of order and balance on day of
shipment.
To order by mail, print
out the
mail order form include either
credit card information, money order, personal check or cashier's check,
(U.S. funds). Sorry, no CODs. Mail to:
Orders for
in stock
items are shipped the next business day. Delivery times may
vary due to the fact we offer primarily designer clothing. If we
currently are out of stock in your selection, most orders may take approximately
1-2 weeks to fill. Occasionally some special orders could take 3-6 weeks
depending on item availability and your delivery
destination. We will email you if we are out of stock on a
particular item and give you an approximate delivery
date.
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We want you to be
100% satisfied with your purchase.
No hassle return
policy - no return authorization needed (RMA)
Luna Luz Clothes takes great pride in providing
our customers with the finest clothing and
our
exchange
policy
with any exclusions listed below with an Asterisk
*
is
that
we
will gladly accept exchanges
of your clothing to ensure proper fit or, you may receive a refund if
eligible or store credit*, less
our shipping and handling costs, if you decide the style is simply not
right for you. If you have any questions
about any of our lines before
ordering
or
if
you
have
any
questions
about
our
exchange
policy, please feel free to contact us at
Customer Service.
Please visit our
Size Chart pages for helpful information that will help with proper style, color and fit.
All merchandise to be exchanged
with any exclusions listed below with an Asterisk
* must be sent and paid for by the customer and received by
Luna Luz Clothes no later than 30 days from the shipping date.
Any items returned from 31 to 60 days will receive
Luna Luz Clothes (dba Great Expectation) store credit only, which may be used at
anytime. Please let us know the reason for the exchange and include
a copy of your invoice for proper credit. We recommend insured mail or courier service to ensure
delivery.
In compliance with
hygiene laws, all items must be returned to us in new condition,
unworn nor washed with all tags and stickers attached in its
original packaging. Items not returned in this condition will NOT
be accepted and will simply be resent to the customer with shipping
charges applied using the original form of payment. Additional
shipping rates will be charged at the time exchanges are shipped
back to the customer. Shipping fees are not refundable.
Please note that we do not refund shipping charges for the
initial shipment of your order or the return postage in the case of
any exchange. If you have received free shipping on your order, our
cost of shipping and handling your purchase will be assessed if any
items are returned for a refund or exchange.
*If an item is prepackaged, please be
careful when opening. If the packaging is ripped, torn or missing
components, it cannot be resold and we cannot accept the item for
return.
*Please
note:
Our
exchange
policy
does
not
apply
to final clearance items, hosiery and
special orders are final sales and are not returnable/exchangeable.
*Luna Luz
Return Policy: We want you to be
happy with your Luna Luz purchase. We are able to make one exchange for
size or colour preference but, because each piece is special order and
custom dyed per order, you will receive an in store credit only* (good
forever) for Luna Luz returns. We cannot reimburse your credit card for
Luna Luz returns. All Luna Luz
Ombre garments are special order. Because each item is specially
dyed for you, we are unable to accept returns or exchanges on these
items.
*Due
to
the
adhesive
nature
of
NuBra
products
we
cannot
accept
returns
or
exchanges
on
these
products. Please
choose your size carefully.
Important information on
exchanges/returns:
While trying on your purchase do not wear deodorant, perfume, or
heavy body lotion that may stain items and may make it
non-returnable.
All tags must be intact and items packaged to protect their shape to
insure proper credit. Due to the delicate nature of molded bra
cups, please return these items in our original box or a protective
box to insure credit.
Items containing a crotch should be tried on over your own
underwear.
If we receive an item for an exchange or return that we do not feel
meet our hygiene and health criteria, we reserve the right to refuse
these items.
We are not responsible for
manufacturing defects or damage caused by customer error. Our full
liability is limited to exchanging the item if the manufacturer says
the item is defective.
All items are inspected by a senior
staff member prior to shipping. If we inadvertently send an
incorrect item or a mislabeled item, we will cover the cost of
shipping the correct item and retrieval of item sent in error via
USPS or UPS.
If a package shipped is refused
by a customer and it returns to us, we will treat it as frivolous
order. Customer will receive an in store credit (to be used at any
time) for the purchase price, minus 20% restocking fee and the
shipping and handling fee.
If a package comes back to us as
unclaimed by a customer, the customer will
receive an in store credit (to be used at any time) for the purchase
price, minus 10% restocking fee and the shipping and handling fee.
Customs Fees (if applicable)
Please be aware orders shipped outside
the United States may be subject to customs import duties and or
taxes based on the destination country. Our customers are solely
responsible for any payment of import duty fees and or taxes being
levied by your local customs authorities in your country. Luna Luz
Clothes has no knowledge or control of any customs charges as they
may be levied by some countries. If you have any further questions
on duties or taxes payable or refundable, please contact your local
customs authority.
If you have any
questions about any of our lines before ordering or if you have any
questions about our exchange policy, please feel free to contact us
at
Customer Service. Please visit
our
Size Chart and our
Hints pages for helpful information
that will help with proper style, color and fit.
Returns:
Luna Luz Clothes
dba Great Expectation
Attn: Return Department
1140 Main Street
Branford, CT 06405
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